Shipping policy

Last updated: December 10, 2025

1. GENERAL INFORMATION All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. SHIPPING DESTINATIONS We currently ship to addresses within the United Kingdom and Europe.

  • We do not currently ship to the United States or Canada.

  • We do not ship to P.O. boxes outside of the UK.

3. PROCESSING TIME All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

4. SHIPPING RATES & DELIVERY ESTIMATES Shipping charges for your order will be calculated and displayed at checkout.

United Kingdom

  • Carrier: Royal Mail

  • Service: 2nd Class

  • Estimated Delivery: 2–3 business days

  • Cost: Calculated at Checkout

Europe

  • Carrier: Royal Mail International

  • Service: Standard

  • Estimated Delivery: 3–7 business days (depending on destination country)

     

  • Cost: Calculated at Checkout

     

Please note: Delivery delays can occasionally occur due to carrier issues or customs processing which are out of our control.

 

5. CUSTOMS, DUTIES & TAXES (EUROPEAN ORDERS) ZEE Pharmacist is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.).

 

Since the UK has left the EU, orders shipped to European countries may be subject to import duties and taxes, which are levied once a shipment reaches your destination country. We cannot predict what your particular charges may be.

6. HOW DO I CHECK THE STATUS OF MY ORDER? When your order has shipped, you will receive an email notification from us. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at contact@zeepharmacist.co.uk with your name and order number, and we will look into it for you.

7. RETURNS Our Return & Refund Policy provides detailed information about options and procedures for returning your order.